ki9 Privacy Policy

Our Data Commitments

The following cards summarise ki9's core commitments on how we handle your personal data. These are not aspirational statements — they reflect how ki9 operates on every transaction, every session, every day.

1. Introduction

This Privacy Policy ("Policy") is issued by ki9 ("we", "us", "our") and applies to all personal data collected from users ("you", "the Player") of ki9.bet, including any associated mobile browser experience. This Policy explains what data we collect, how we use it, who we may share it with, how long we keep it, and what rights you have in relation to it.

By registering an account on ki9.bet or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions.

2. Information We Collect

ki9 collects personal data in three main ways: information you provide to us directly, information we collect automatically when you use the platform, and information we receive from third-party payment processors in connection with your transactions.

Information You Provide

• Registration data: your chosen username, date of birth, and contact information (such as a mobile number or email address used for account verification).
• Identity verification (KYC) documents: where required, copies of government-issued identification, proof of address, and payment method ownership documentation.
• Communications: messages and enquiries submitted to our support team, along with records of any responses provided.
• Responsible gaming information: deposit limits, time-out settings, and self-exclusion preferences you set on your account.

Information Collected Automatically

• Device and browser data: device type, operating system version, browser type and version, screen resolution, and language settings.
• Usage data: pages visited on ki9.bet, time spent on each page, games launched, bet history, and session duration.
• IP address and approximate geographic location (country and city level), used for fraud prevention and responsible gaming compliance.

Information from Payment Processors

• Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and card payment networks — sufficient to confirm receipt of funds and reconcile your account balance.
• Partial payment identifiers (such as the last four digits of a card or a masked mobile wallet number) used to confirm the payment method on file without storing full card or account numbers.
• Fraud and risk signals provided by payment partners under their own anti-money-laundering compliance obligations.

3. How We Use Your Information

ki9 uses personal data only for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The primary purposes for which ki9 processes personal data are:

• Account management: creating and maintaining your player account, processing deposits and withdrawals, and administering bonuses and promotions.
• Identity verification: performing KYC checks to verify your age, identity, and the legitimacy of your payment methods, in compliance with applicable anti-money-laundering obligations.
• Platform security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and abuse of promotional offers.
• Responsible gaming: monitoring gaming patterns to identify players who may be showing signs of problematic gambling behaviour, and administering responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: responding to enquiries, resolving disputes, and providing information about your account.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players use ki9.bet and to improve the platform's features and performance.

ki9 does not use personal data for automated profiling that produces significant legal or similarly significant effects, nor for targeted third-party advertising.

4. Legal Basis for Processing

Every instance of personal data processing at ki9 is carried out under at least one of the following legal bases:

• Contract performance: processing that is necessary to deliver the ki9 gaming service to you, including account management, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC and anti-money-laundering obligations and responsible gaming requirements.
• Legitimate interests: processing carried out in ki9's legitimate business interests, including fraud detection, platform security, and service improvement — where these interests are not overridden by your rights and freedoms.
• Consent: where we have obtained your explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time.

5. Sharing Your Information

ki9 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent necessary for each stated purpose:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard and other payment partners to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and security standards.
• Game and platform providers: we share session identifiers and game activity data with our licensed game suppliers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others) solely to enable game delivery and to verify RTP and game integrity.
• Legal and regulatory authorities: we may disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required by law or where disclosure is necessary to prevent serious harm or investigate fraud.
• Technical service providers: we use carefully selected third-party providers for hosting infrastructure, platform analytics and customer support tooling. These providers process data on our behalf under strict contractual data-processing obligations and are prohibited from using your data for their own purposes.

6. Payment Data and Financial Information

ki9 does not store your full payment card numbers, bank account numbers, or mobile wallet credentials on its own servers. Payment card transactions are handled by PCI-DSS compliant payment processors. For mobile wallet payments via bKash, Nagad, Rocket, and Upay, ki9 receives only a transaction confirmation reference and the partial identifier necessary to reconcile your account — the full wallet credentials remain with the respective payment provider at all times.

All financial transaction records are retained for a minimum period required by applicable financial regulations and anti-money-laundering obligations. You may request a summary of your transaction history at any time by contacting our support team.

7. Cookies and Tracking Technologies

ki9.bet uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. The types of cookies used on ki9.bet are:

• Essential cookies: necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences, such as language settings, and to personalise certain aspects of your experience, such as displaying content relevant to your location in Bangladesh.
• Analytics cookies: used to collect anonymised data about how players navigate ki9.bet, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve the platform and is not linked to individual player identities.

You can manage or delete cookies through your mobile browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling functional or analytics cookies will not prevent you from using ki9.bet but may reduce the quality of your experience.

8. Data Retention

ki9 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. The general retention periods applied by ki9 are as follows: active account data is retained for the duration of the account relationship and for a period of five years after account closure; financial transaction records are retained for a minimum of five years from the date of the transaction to comply with anti-money-laundering regulations; KYC documentation is retained for five years from the end of the business relationship; support communications are retained for two years from the date of the last communication.

When personal data is no longer required, ki9 deletes or anonymises it in a secure manner. Anonymised data (from which you cannot be identified) may be retained indefinitely for platform analytics and statistical purposes.

9. Data Security

ki9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption on all data transmissions to and from ki9.bet, access controls that limit internal access to personal data on a strict need-to-know basis, regular security reviews of platform infrastructure, and contractual security obligations imposed on all third-party processors.

No method of electronic transmission or storage is 100% secure. While ki9 takes data security seriously and invests in maintaining strong protections, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ki9 will notify affected players without undue delay.

10. Your Data Rights

ki9 respects your rights in relation to your personal data. The following rights are available to you as a ki9 player. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and a brief description of your request. We will respond within a reasonable time.

ki9 will not charge a fee for reasonable data rights requests and will respond within a reasonable period. In some cases, ki9 may need to verify your identity before actioning a request to ensure that personal data is not disclosed to an unauthorised person.

11. Children and Minors

ki9.bet is strictly intended for adults aged 21 years and above. ki9 does not knowingly collect personal data from any person under the age of 21. Registration requires users to confirm that they meet the minimum age requirement and to provide a date of birth for verification. Where ki9 discovers or has reason to believe that personal data has been collected from a person under 21, that data will be deleted and the associated account will be closed immediately.

12. Changes to This Privacy Policy

ki9 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the updated Policy will be posted on ki9.bet with a revised effective date. Where changes are material — for example, where we introduce a new category of data use or share data with a new category of third party — we will take reasonable steps to bring those changes to the attention of registered players.

Your continued use of ki9.bet after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should close your account and cease using the platform.

13. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to how ki9 handles your personal data, please contact our support team. We are available around the clock to assist players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions.